FAQs
GENERAL FAQS
DO I NEED AN ACCOUNT TO PURCHASE ITEMS FROM NEVERHOME.?
No, you can choose to check out as a guest or from an account. If you choose to set up an account, it will hold all your shipping details to make it easier for checkout.
IS MY INFORMATION SAFE?
Yes, we don’t sell or supply your information to any third-party organisations and comply with all laws relating to the Privacy Act. For further details, please view our full Privacy Policy.
I AM HAVING TROUBLE LOGGING INTO MY ACCOUNT, WHAT SHOULD I DO?
First, check your email and password details. If you can’t remember your password, please click reset password. You will then receive an email providing you with a link to reset your password.
If neither of the above options work, please email orders@neverhome.com and we will contact you as soon as we can to assist with resetting your password.
HOW DO I UPDATE MY PROFILE DETAILS (INCLUDING MY SHIPPING ADDRESS)?
Log into your account and then click EDIT/Edit to select and edit the fields you wish to update.
HOW DO I CHANGE MY PASSWORD ON MY ACCOUNT?
Updating your password can be completed via your profile. Once you log into your account you then select the edit option and enter your old password followed by your new password twice, select save and your new password will now be active. If you are having trouble, please email the team at orders@neverhome.com and they can assist.
HOW DO I OPT OUT FROM RECEIVING NEWSLETTERS FROM NEVERHOME.?
To opt out of mailings you can either click unsubscribe at the bottom of any newsletter or click on your profile link whilst logged into your account and untick the newsletter option.
HOW CAN I CONTACT THE NEVERHOME. TEAM?
To contact the team simply click on the Contact Us link at the bottom of any page or email the team at NEVERHOMEorders@neverhome.com. We aim to reply to all emails within 2 business days.
HOW DO I KNOW WHAT SIZE IS BEST FOR ME?
We have a complete size chart with measurements included on every product page, and there is a detailed description on how to measure yourself to ensure you select the right size. If you have any questions, feel free to contact the ELC team who will be happy to assist.
DOES NEVERHOME. OFFER WHOLESALE ACCOUNTS?
For all wholesale enquires please email the team at orders@neverhome.com and one of our team members will be in touch within 2-4 business days.
WHAT CONDITIONS APPLY TO THE USE OF DISCOUNT CODES WHEN PURCHASING FROM NEVERHOME?
One (1) discount code valid per transaction, all sale codes are 1 use per customer unless otherwise stated. For any further clarification please contact the team via email orders@neverhome.com
WHAT ARE THE TERMS AND CONDITIONS FOR GIFT VOUCHER?
Gift vouchers are valid for 3 years from date of purchase. Gift cards are only redeemable for items listed on the Neverhome website and are not redeemable for cash. Gift vouchers are none transferable or refundable once purchased.
ORDERS / PAYMENTS FAQS
WHAT FORMS OF PAYMENT DOES NEVERHOME ACCEPT?
We accept Bank deposit, credit cards, and PayPal currently
ARE ANY OF MY CREDIT CARD DETAILS STORED WITH NEVERHOME.?
No, we don’t have any facilities to store credit card or PayPal account details, each time you purchase you will need to complete the payment section.
HOW CAN I CONFIRM THAT MY ORDER HAS BEEN RECEIVED BY NEVERHOME?
You will receive an email confirming your order once the payment has been completed. If you have set up an account with Neverhome you can view all current and previous orders once logged in. If you have any concerns, please contact the team and we can help.
HOW CAN I SEE PRICING FOR ITEMS IN MY LOCAL CURRENCY?
By default, all prices are shown in AUD (Australian dollars). To adjust this, select your preferred currency from the dropdown menu (when available) in the top nav bar on any page. Upon checkout you will be charged in Australian dollars – for further information please refer to our full Terms & Conditions.
WHAT HAPPENS IF I RECEIVED THE WRONG ITEM?
We always take the utmost care when packing your item(s), but unfortunately sometimes mistakes happen. If you have received the wrong item firstly, we want to apologise for the inconvenience. Please send us an email at orders@neverhome.com, quote your order number, name, address, phone number and the error that has occurred. We will then be in contact to arrange the exchange and explain how to proceed with the return.
For further information, please view our Returns page.
THE COLOUR OF THE ITEMS I PURCHASED LOOK DIFFERENT TO THE IMAGES ONLINE.
The team at Neverhome. have made every effort to display the true colours of our products, but sometimes the display colour may slightly vary from your screen or device. If you have any questions prior to purchasing, feel free to contact the team at orders@neverhome.com and we can try to clarify.
GARMENT CARE INSTRUCTIONS FAQS
WHAT IS THE BEST WAY TO CARE FOR MY NEVERHOME GARMENT(S)?
As with all the Neverhome clothing it's always best to wash all clothing on a cold temperature light wash cycle. Please always use a mild detergent and wash all garments with cold water. Please line dry and do not dry clean or use tumble dryers. Wash with like colours only and always check the care label on every item as items will differ depending on the range.
TERMS & CONDITIONS FAQS
WHERE ARE THE NEVERHOME. TERMS & CONDITIONS LOCATED ON THE WEBSITE?
A link to the full T&Cs can be found at the bottom of any page or at the following link.
PRIVACY POLICY FAQS
WHERE CAN I FIND NEVERHOME’S FULL PRIVACY POLICY?
A link to the full Privacy Policy can be found at the bottom of any page or at the following link